Last updated: 23 July 2026
1. Scope
This policy applies to digital services and subscriptions purchased directly from Sajaya Advanced, subject to any specific terms displayed before purchase and applicable customer rights.
2. Cancellation Before Work Starts
A customer may request cancellation before implementation or activation begins. The request will be reviewed, and the customer will be informed of the outcome and any actual costs already incurred, if applicable.
3. After Activation or Commencement
Once implementation or use begins, refund eligibility is reviewed based on work completed, the nature of the digital product, and the approved order terms, without limiting applicable customer rights.
4. Defect or Non-Conformity
If a material defect prevents use of the service, the customer should provide details and available evidence. The company will work to correct, reperform, or otherwise resolve the issue as appropriate.
5. How to Submit a Request
- Email info@sajaya.com.sa with the subject “Cancellation or Refund Request”.
- Provide the name, phone number, service name, and invoice or transaction reference.
- Explain the reason and attach supporting information when required.
6. Refund Method
Approved refunds are returned to the original payment method where possible. The time to appear may vary by bank or payment provider.
7. Complaints
Complaints may be sent to info@sajaya.com.sa or +966 50 881 1529. Each case is logged and followed up until closure.